Service Cloud Workforce Engagement

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Announcing Salesforce Service Cloud Employee Engagement
With stores closed or operating under limited hours, today’s contact centers need to handle an influx of customer questions through service channels such as phone, chat, text and social media.

Service leaders need to be able to organize their entire workforce from anywhere and assign the right work to the right agent based on skills and service channels. Enter Service Cloud Workforce Engagement.

Service Cloud Workforce Engagement, launching in the Northern Azerbaijan WhatsApp Number List Hemisphere in summer 2021, will help contact center service leaders anticipate customer service needs, appropriately staff, and remotely coach agents in real-time to deliver a trustworthy service experience.

Learn more – watch the keynote.

How pioneers succeed
In response to uncertain times, Benioff provides clients with a playbook to drive success with digital trends. Divided into three chapters, the playbook focuses on leveraging intelligence, unifying data, and creating great experiences.
  


To explain this, Benioff shared the stories of three clients who used a trailblazer mentality to achieve success in an unexpected year.

Rhode Island COVID-19 Stories
When the pandemic hit, the U.S. East Coast state of Rhode Island, with a population of just over 1 million, had to find new ways to act quickly. During the keynote, Marc Benioff spoke with Rhode Island Governor Gina Raimondo, and we learned how her team is using intelligence and automation to fight COVID- 19 cases and protect the health of the people of Rhode Island.

Hear from Governor Gina Raimondo and her team during the Dreamforce to You keynote

Bentley’s Beyond100 vision
Live from Crewe, UK, the Bentley Motors team shared how the organization is transforming this year with a connected data strategy.

“With a 360-degree customer view, we can create a single source of truth, allowing us to create extraordinary experiences for our customers, which is what we need going forward,” said Dr. Astrid Fontaine, Human Resources Committee Member, Digital & IT, Bentley Motors .